Sparknautic, a product of Apex and Studio, LLC ("we", "us", "our", or "Sparknautic") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel inventory management platform, website at sparknautic.io, and related services (collectively, the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, password, company name, phone number, and timezone when you register for an account.
- Billing Information: Payment card details, billing address, and transaction history processed through our payment provider, Stripe. We do not store full credit card numbers on our servers.
- Marketplace Credentials: OAuth tokens and API credentials for your connected eBay and Amazon seller accounts. These are encrypted at rest and used solely to sync your data.
- Product Data: Product listings, descriptions, images, SKUs, pricing, inventory levels, and category mappings you create or import.
- Order Data: Customer names, shipping addresses, order details, and fulfillment information imported from your connected marketplaces.
- Support Communications: Messages, feedback, and other communications you send to us via email or in-app channels.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken, timestamps, session duration, and interaction patterns within the Service.
- Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
- Network Data: IP address, approximate geographic location (city/region level), referring URLs, and internet service provider.
- Cookies and Tracking: We use cookies, web beacons, and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. See Section 7 for details.
1.3 Information from Third Parties
- Marketplace APIs: Product, order, inventory, and account data from eBay and Amazon through their official APIs when you connect your seller accounts.
- Payment Processor: Transaction status, subscription details, and billing events from Stripe.
- Analytics Providers: Aggregated usage analytics from Google Analytics.
2. How We Use Your Information
We use collected information for the following purposes:
- Provide the Service: Sync inventory across eBay and Amazon; manage orders; publish listings; track analytics; and process fulfillment.
- Account Management: Create and manage your account, authenticate your identity, and process your subscription and payments.
- Communication: Send transactional emails (order confirmations, sync alerts, low-stock notifications), account updates, and security notices.
- Improvement: Analyze usage patterns to improve features, fix bugs, optimize performance, and develop new functionality.
- Security: Detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
- Legal Compliance: Comply with applicable laws, regulations, legal processes, or governmental requests.
- Marketing: With your consent, send product updates, tips, and promotional content. You can opt out at any time.
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Marketplace Platforms: We transmit product, inventory, and order data to eBay and Amazon as necessary to perform the synchronization and listing services you have authorized.
- Payment Processors: Billing information is shared with Stripe to process payments and manage subscriptions.
- Service Providers: We use third-party providers for hosting (DigitalOcean), email delivery, error monitoring, and analytics. These providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of Sparknautic, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We will notify you of any such change.
4. Data Security
We implement industry-standard security measures to protect your information:
- All data in transit is encrypted using TLS 1.2 or higher (256-bit encryption).
- Marketplace API tokens and credentials are encrypted at rest using AES-256.
- We do not store full payment card numbers — all payment processing is handled by Stripe (PCI DSS Level 1 compliant).
- Access to production systems is restricted to authorized personnel with multi-factor authentication.
- We conduct regular security reviews and maintain SOC 2 compliance standards.
- Automated backups are performed daily and stored in encrypted, geographically distributed storage.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
- Active Accounts: We retain your data for as long as your account is active and as needed to provide the Service.
- Cancelled Accounts: Upon account cancellation, your data is retained for 30 days to allow for account recovery. After 30 days, personal data and marketplace credentials are permanently deleted.
- Aggregated Data: De-identified and aggregated analytics data may be retained indefinitely for product improvement purposes.
- Legal Obligations: Certain data may be retained longer if required by law, such as billing records for tax compliance.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing emails at any time using the link in any marketing email or through your account settings.
- Marketplace Disconnection: Revoke Sparknautic's access to your marketplace accounts at any time through your channel settings or directly through the marketplace's app authorization settings.
To exercise any of these rights, contact us at [email protected].
7. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for the Service to function, including session management and authentication. These cannot be disabled.
- Analytics Cookies: Used by Google Analytics (G-4H3XE1TJ8Y) to understand how visitors interact with our website. These collect anonymous usage data.
- Preference Cookies: Remember your settings and preferences (timezone, notification preferences, dashboard layout).
You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning properly.
8. International Data Transfers
Sparknautic is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, and disclose.
- The right to request deletion of your personal information.
- The right to opt out of the sale of your personal information. We do not sell personal information.
- The right to non-discrimination for exercising your privacy rights.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, for significant changes, by sending you an email notification. Your continued use of the Service after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Apex and Studio, LLC
d/b/a Sparknautic
Email: [email protected]
General: [email protected]